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Why is Vendini different? |
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We promise to be here for you tomorrow and work hard for you today. Vendini is debt-free, profitable, and privately owned. We have not taken venture capital money (ie. dotcom debt) to grow the business. We've grown on our own merit.
Companies that choose to take venture capital investment are required to pay back that investment. Only about 1 out of 10 venture-backed companies survive...90% are forced to close the doors or change the business significantly to the point where it may affect you. Most venture backed companies have a payback strategy that involves selling the company to another. When this occurs, your data and private information is sold as part of that deal.
Vendini's real investors are our customers and we strive to provide them with
valuable solutions coupled with exceptional customer service. We built our company by creating an outstanding service, hiring customer-centric employees, and listening to customer feedback. |
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How much does it cost to use Vendini? |
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Vendini offers the best value in the ticketing industry. Contact a member of our friendly sales staff for a demonstration and a quote for your specific requirements.
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Is there a term commitment when using Vendini? |
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No. Unlike other ticketing companies, we don't lock customers into long-term contracts - we're confident that you'll stick with us. Many ticketing companies today require customers to sign a multi-year contract. The ticketing industry is in a phase of rapid technological change. Locking your organization into a contract reduces your flexibility to adapt. In contrast, we believe in working hard every day to earn your business and investing in developing solutions that will bring greater efficiencies to your organization. |
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What kind of customer support is available? |
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Exceptional customer service is a key factor to Vendini's success. In addition to our dynamite customer support center, each one of our customers is assigned a designated Account Manager. A manager is assigned when you become a Vendini customer and will be your advocate within Vendini. |
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| "If I haven't told you lately, Vendini makes my life possible! I worship it — thanks so much for the great service." |
- Box Office Manager
San Francisco, CA
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Is my patron credit card information secure? |
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Vendini complies with the Visa/Mastercard Payment Card Industry Data Security Standard (PCI DSS). Because of our strict commitment to security, Vendini complies with the specification set forth in the Visa/Mastercard PCI DSS to ensure that your patron credit card data is not compromised. |
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Is my data safe? |
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Vendini has invested heavily in building redundant systems that will secure your patron data and credit card information. We own the hardware. All of our servers, databases, routers, etc. are controlled by a very limited number of Vendini employees who have the credentials and authority to access specific equipment. We're hosted at a world-class facility. Our equipment is isolated and locked requiring photo ID, card key access, and fingerprint scan to gain access. More >
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Be careful, some companies will host their servers in the same cabinet and maybe even on the same machine as other unrelated companies all of which may have physical and logical access to that hardware. Other companies may use a third party hosting service (hardware is owned and maintained by another company). Both of these scenarios create the potential for unauthorized access to your data. In addition, based on the PCI DSS rules, your organization may fall out of compliance and violate the terms of your credit card merchant account. |
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What types of venues does Vendini handle? |
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Our system can handle any shape or size venue and admission can be General Admission, Reserved Seating, or a mix of both. It doesn't matter how small or big. |
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How does the credit card processing work? |
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Credit card processing is instantaneous and transactions are processed in less time than it took to load this web page. You'll also have the convenience of running reports on all your cash, check, comp, and credit card transactions together from one place. |
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We currently process credit cards at our box office. Can we use the same merchant account with Vendini? |
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Yes. Contact Vendini Sales or your Account Manager to see if your organization qualifies.
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What types of payment can Vendini process? |
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We process Visa, MasterCard, American Express, and Discover credit cards. In addition, TicketAgent Box Office can process cash, check, and complimentary transactions. |
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Does Vendini charge fees to use other services offered, like the email campaign tool? |
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No. |
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Does Vendini provide the ability for me to offer discounts to patrons? |
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Yes. Customized coupons can be set up quickly and applied to any event. We also make it easy to manage coupons and view reports on redemption. |
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Can patron contact information be imported into Vendini? |
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Yes. If you have patron contact information in your current system, we make it easy for you to import it into our system. |
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Can I download reports and information on my patrons? |
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Yes. Vendini offers unrestricted access to patron data which may be exported in standard file formats for other software programs to use. |
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What is Vendini's privacy policy with regards to my patron data? |
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We believe that your patron data is the property of your organization. We do not share patron data with other organizations. In addition, we do not use this data for our own marketing efforts. Vendini does use cookies, but only for differentiating patrons while they make a purchase. |
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Our venue is reserved seating, what's the best way to get the seating information into Vendini? |
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We'll be happy to help. Once you've signed up with Vendini, you can email or FAX us a copy of your venue map and a member of our support staff will build the map and enter it into your account. |
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I'd like to evaluate the TicketAgent Box Office system for my organization. How do I begin? |
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Contact Vendini Sales for an evaluation copy.
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Does TicketAgent Box Office print to all thermal ticket printers? |
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Our system is designed to work with specific thermal printers from Boca Systems and Practical Automation. Compatible ticket stock may be ordered through Vendini. |
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What are the requirements for TicketAgent Box Office? |
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Requirements PC/Windows
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Windows 2000/XP/Vista. |
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Internet Explorer 5.5 or higher. |
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Dial-up 56Kbps or faster Internet connection. |
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Requirements Mac OSX
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Mac OSX 10.3.4 or higher. |
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Internet Explorer 5.2 or higher. |
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Dial-up 56Kbps or faster Internet connection. |
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Does Vendini provide service to organizations outside of the United States? |
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Yes. Vendini is also available in Canada.
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